What Other Solicitors Say: Community Care

The Legal Services Commission carries out "peer reviews" of all legal aid suppliers by other practitioners. We have had peer reviews of our housing and community care work. This is what experienced community care lawyers said after reviewing our files.

"The performance of the firm was highly impressive in all areas".

"The firm tended to apply a forceful approach which was both vigorous and knowledgeable".

"Clients were kept informed throughout with letters translated where necessary".

"Advice letters were sent out timeously and in all cases were full, accurate and tailored to the clients' circumstances".

"Letters before claim were used frequently and were full, correct and convincing".

"The firm was persistent in ensuring that client's detailed needs were met even after the legal point had been established".

"Immediate and forceful action was taken where necessary".

"There was clear knowledge of the law combined with effective use of tactics to obtain what the client wanted".

"There was detailed knowledge of how to sue the complaints procedures with tactical advice being offered to clients".

"Evidence was gathered promptly".

"Where facts were complex and confusing the adviser was able to see relevant issues and avoid being bogged down".

"In all cases pressure was applied and continued to be applied to the opponent to ensure an appropriate result for the client. It was not relaxed and the case was not allowed to drift".